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Privacy Policy

Effective Date: January 1, 2026

KidsDoc Telehealth ("we," "us," or "our") is committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Patient Information: Child's name, date of birth, gender, medical history
Health Information: Symptoms, diagnoses, treatment plans, prescriptions, immunization records
Payment Information: Credit card numbers, billing address (processed securely through our payment processor)
Insurance Information: If applicable, for superbill generation

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information
Pages visited and time spent on our site
Referring website

2. How We Use Your Information

We use the information we collect to:

Provide telehealth services and medical care
Schedule and conduct video consultations
Send prescriptions to your pharmacy
Process payments and manage your account
Send appointment reminders and follow-up communications
Improve our services and patient experience
Comply with legal and regulatory requirements

3. Protected Health Information (PHI)

Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards to protect your PHI, including:

Encrypted storage and transmission of health data
HIPAA-compliant video conferencing platform
Secure electronic health records
Limited access to authorized personnel only

Please refer to our HIPAA Notice of Privacy Practices for detailed information about how we protect and use your health information.

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

For Treatment: With pharmacies to fulfill prescriptions, or with other healthcare providers involved in your child's care (with your consent)
For Payment: With payment processors to complete transactions
For Healthcare Operations: To improve our services and ensure quality care
As Required by Law: To comply with legal obligations, court orders, or government requests
With Your Consent: For any other purpose with your explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

SSL/TLS encryption for all data transmission
Secure, encrypted databases
Regular security assessments
Employee training on data protection
Access controls and authentication

6. Your Rights

You have the right to:

Access your personal and health information
Request corrections to inaccurate information
Request deletion of your information (subject to legal retention requirements)
Receive a copy of your medical records
Opt out of marketing communications
File a complaint if you believe your privacy rights have been violated

7. Children's Privacy

Our services are designed for families with children. We collect information about minors only with parental or guardian consent and use this information solely for providing healthcare services. Parents and guardians have the right to review and request deletion of their child's information.

8. Cookies and Tracking

Our website may use cookies to improve your experience. You can control cookie preferences through your browser settings. We do not use cookies for advertising purposes.

9. Third-Party Services

We use third-party services for:

Video conferencing (HIPAA-compliant)
Payment processing (PCI-DSS compliant)
Electronic prescribing
Appointment scheduling

These services have their own privacy policies and are bound by agreements to protect your information.

10. Data Retention

We retain medical records in accordance with Maryland state law and HIPAA requirements. Financial records are retained as required by tax and business regulations. You may request deletion of non-medical information at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

KidsDoc Telehealth
Email: contact@kidsdoctelehealth.com
Website: kidsdoctelehealth.com