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Notice of Privacy Practices

Effective Date: January 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment to Your Privacy

KidsDoc Telehealth understands that your health information is personal and private. We are committed to protecting your health information and complying with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment, or healthcare operations, and for other purposes permitted or required by law. It also describes your rights regarding your health information and how you can exercise those rights.

What is Protected Health Information (PHI)?

Protected Health Information (PHI) is information about you, including demographic information, that may identify you and relates to your past, present, or future physical or mental health condition, the provision of healthcare to you, or payment for healthcare services.

How We May Use and Disclose Your PHI

For Treatment

We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. For example:

Consulting with other healthcare providers about your care
Sending prescriptions to your pharmacy
Referring you to specialists or other providers
Sending treatment summaries to your primary care provider (with your consent)

For Payment

We may use and disclose your PHI to obtain payment for services we provide. For example:

Creating superbills for insurance reimbursement
Processing credit card payments through our payment processor
Sending billing statements

For Healthcare Operations

We may use and disclose your PHI for our healthcare operations, which include:

Quality assessment and improvement activities
Reviewing competence and qualifications of healthcare professionals
Conducting training programs
Business planning and development
General administrative activities

Other Uses and Disclosures

We may also use or disclose your PHI in the following circumstances:

As Required by Law: We will disclose PHI when required by federal, state, or local law
Public Health Activities: For disease prevention, injury reporting, or public health surveillance
Health Oversight: To health oversight agencies for audits, investigations, and licensure
Abuse or Neglect: To report suspected abuse or neglect to appropriate authorities
Legal Proceedings: In response to court orders or valid subpoenas
Law Enforcement: For law enforcement purposes as permitted by law
Coroners and Medical Examiners: For identification purposes or determining cause of death
Serious Threats: To prevent or lessen a serious and imminent threat to health or safety
Military and Veterans: If you are a member of the armed forces, as required by military authorities
Workers' Compensation: For workers' compensation claims

Uses Requiring Your Authorization

For uses and disclosures not described in this Notice, we will obtain your written authorization before using or disclosing your PHI. You may revoke your authorization in writing at any time, except to the extent that we have already acted in reliance on the authorization.

We will obtain your authorization for:

Marketing purposes
Sale of your PHI
Most uses of psychotherapy notes (if applicable)
Other uses not covered by this Notice

Your Rights Regarding Your PHI

Right to Access

You have the right to inspect and obtain a copy of your medical records. Submit your request in writing. We may charge a reasonable fee for copying.

Right to Amend

You have the right to request that we amend your PHI if you believe it is incorrect or incomplete. Submit your request in writing with a reason for the amendment. We may deny your request in certain circumstances.

Right to an Accounting of Disclosures

You have the right to request a list of disclosures we have made of your PHI, except for disclosures for treatment, payment, healthcare operations, or disclosures you authorized.

Right to Request Restrictions

You have the right to request restrictions on how we use or disclose your PHI. We are not required to agree to your request, except if you pay for services out-of-pocket in full and request that we not disclose information to your health plan.

Right to Confidential Communications

You have the right to request that we communicate with you in a certain way or at a certain location. For example, you may request that we contact you only by email or at a specific phone number.

Right to a Paper Copy

You have the right to obtain a paper copy of this Notice upon request, even if you agreed to receive it electronically.

Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Our Responsibilities

We are required to:

Maintain the privacy of your PHI
Provide you with this Notice of our legal duties and privacy practices
Abide by the terms of our current Notice
Notify you if a breach of unsecured PHI occurs

Minimum Necessary Standard

When using or disclosing PHI, we will make reasonable efforts to limit the information to the minimum necessary to accomplish the intended purpose.

Changes to This Notice

We reserve the right to change this Notice and make the new provisions effective for all PHI we maintain. If we make significant changes, we will post the revised Notice on our website and provide you with a copy upon request.

Breach Notification

In the event of a breach of your unsecured PHI, we will notify you as required by law. Notification will include a description of the breach, the types of information involved, steps you should take to protect yourself, and what we are doing to investigate and mitigate the breach.

Contact Information

To exercise any of your rights, request information, or file a complaint, please contact our Privacy Officer:

KidsDoc Telehealth - Privacy Officer
Email: contact@kidsdoctelehealth.com
Website: kidsdoctelehealth.com

You may also file a complaint with the U.S. Department of Health and Human Services:

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Website: www.hhs.gov/ocr/complaints
Phone: 1-877-696-6775

Acknowledgment

By using our Services, you acknowledge that you have received and reviewed this Notice of Privacy Practices. We may ask you to sign a written acknowledgment form.